Insurance Claimsin Centurion
We work directly with all major South African insurers including Outsurance, Discovery, Santam, Hollard and Old Mutual. We handle the paperwork so you don't have to.
What We Offer
- ✓Direct billing with all major insurers
- ✓Free damage assessments and quotes
- ✓Claims paperwork handled for you
- ✓Approved by Outsurance, Discovery, Santam, Hollard, Old Mutual
- ✓Towing arrangement assistance
- ✓Assessor liaison and on-site assessments facilitated
- ✓Rental vehicle coordination through your insurer's car hire benefit
- ✓Progress updates via WhatsApp throughout the repair process
- ✓Dispute resolution assistance if a claim is underpaid
- ✓Guidance on excess buyback and betterment policies
Price Guide
You pay only your insurance excess — we bill your insurer directly
Our Insurance Claims Process
- 1
Report the accident to your insurer, then bring your vehicle to our workshop on the R114 — or call us and we'll help arrange a tow.
- 2
We conduct a thorough damage assessment, photograph everything, and compile a detailed repair estimate for submission to your insurance company.
- 3
Your insurer sends an assessor to review our quote (often at our premises). We liaise directly with the assessor to get authorisation as quickly as possible.
- 4
Once authorised, we carry out all repairs to manufacturer standards. We keep you updated on progress and handle any supplementary claims if hidden damage is found.
- 5
Your vehicle undergoes a final quality check, and we invoice your insurer directly — you simply pay your excess and collect your car.
Frequently Asked Questions
Which insurance companies do you work with?
We work with all major SA insurers including Outsurance, Discovery, Santam, Hollard, Old Mutual, MiWay, Auto & General, King Price, Budget Insurance, and more. If your insurer isn't listed, ask us — we likely work with them too.
Do I need to get multiple quotes?
Most insurers require only one quote from an approved panel beater. Some, like Outsurance, have their own assessment process. We can advise you on your specific insurer's requirements.
How long does the insurance claims process take?
The claim is typically authorised within 2–5 working days after the assessor visits. Repair time depends on the work needed. Overall, from claim to collection, most repairs take 1–3 weeks.
What if the assessor's approved amount doesn't cover the full repair?
If we discover additional hidden damage once we start stripping the vehicle, we submit a supplementary claim to your insurer. This is standard practice and doesn't cost you anything extra.
Can I choose my own panel beater, or must I use the insurer's recommended shop?
In South Africa, you have the right to choose your own panel beater. Your insurer may recommend their preferred network, but you are not legally required to use them.
What is betterment, and will I have to pay it?
Betterment is when your insurer deducts a percentage because a repair has improved the vehicle beyond its pre-accident condition (e.g., new tyres replacing worn ones). We'll explain any betterment charges before work begins.
Insurance Claims Areas in Centurion
We provide insurance claims services to customers in the following Centurion suburbs: