Privacy Policy

Introduction

Panel Beaters Centurion (trading as Legit Auto Parts), located at 67 R114 Road, Monavoni, Centurion, 0183, is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This privacy policy explains what personal information we collect, how we use it, and your rights regarding that information.

Information We Collect

We collect personal information that you voluntarily provide when you:

• Fill in a contact form on our website
• Request a quote for panel beating or auto body repair
• Request a callback
• Contact us via WhatsApp, phone, or email

The personal information we collect may include:

• Your full name
• Phone number
• Email address
• Vehicle details (make, model, registration number)
• Details of your enquiry, including photographs of vehicle damage
• Insurance policy or claim details (when relevant to your repair)

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and providing quotes
• Processing and managing vehicle repairs
• Communicating with you about the status of your repair
• Processing insurance claims on your behalf
• Sending you confirmation emails related to your enquiry or booking
• Improving our services and website experience

We will not use your personal information for marketing purposes unless you have given us explicit consent to do so.

WhatsApp Communication

We offer WhatsApp as a convenient way to communicate with our customers. When you contact us via WhatsApp, your phone number and message content are processed through the WhatsApp platform, which is governed by WhatsApp's own privacy policy.

We use WhatsApp to respond to enquiries, share repair quotes, provide progress updates on your vehicle, and send photographs of completed work. We will not add you to any WhatsApp broadcast lists or groups without your consent.

Cookies and Analytics

Our website uses minimal cookies to ensure the site functions correctly. We may use basic analytics tools to understand how visitors use our website, such as which pages are visited most often.

These analytics tools collect anonymous, aggregated data and do not identify you personally. No advertising or tracking cookies are used on this website.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your insurance company, when processing a claim on your behalf and with your consent
• With parts suppliers, only when necessary to complete your vehicle repair
• When required by law or a court order

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. Enquiry and quote data is retained for up to 12 months. Repair records, including insurance claim details, are retained for a period of 5 years to comply with legal and insurance requirements.

After the retention period, your personal information is securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our servers.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated personal information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your personal information
• Withdraw your consent for us to process your personal information
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, please contact us using the details below.

Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: inforegulator.org.za
• Email: complaints.bi@inforegulator.org.za

Contact Us About Your Privacy

For any privacy-related questions or requests, please contact us: